Bangladesh Apparel
Resolution Centre
The Resolution Centre provides a structured channel for reporting complaints, disputes and unresolved marketplace issues involving buyers, factories, suppliers or other participating organisations.
Buyer & Supplier Complaints
Submit concerns about marketplace conduct, misleading information, communication problems or unresolved sourcing issues.
Verification Disputes
Companies may request review of a verification decision or provide additional information relevant to a pending or rejected verification.
Listing & Marketplace Issues
Report inaccurate listings, disputed company information, inappropriate content or other marketplace-related concerns.
Escalation
If a matter has already been raised with Customer Service but remains unresolved, you may request further review through the Resolution Centre.
Payment & Transaction Notice
Bangladesh Apparel is not a bank, payment processor, escrow provider or guarantor of transactions. Users should independently verify counterparties, payment instructions and commercial terms before entering into any transaction.
Submit a Resolution Request
Please send your resolution request to the dedicated Resolution Centre address below, including relevant order, listing or account details and a clear description of the issue.
resolution@bangladeshapparel.com